If you frequently use Google’s online services, use an Android device, and/or use Google Play Store, you’ll likely expect a few charges from the brand to appear on your bank or credit card statements. But what if you notice a Google WM Max LLC charge? What does this actually mean?
Research shows that this charge is likely related to HBO Max (or Max), the popular streaming service. However, there’s quite a bit of confusion over this charge, so let’s dig deep into what you’re actually paying for.
Why have I got a Google WM Max LLC charge?
You likely have a Google WM Max LLC charge because you’ve signed up for HBO Max (or Max, as the service rebranded in May 2023). It’s one of the most popular TV and movie streaming services in the US.
The word “Google” is associated with this charge because some viewers choose to download the streaming app and pay for their subscriptions via Android devices or through the Google Play Store.
Therefore, if you see a Google WM Max LLC charge, you’re probably just paying your monthly or annual agreed rate to the service. However, if you feel someone set up an account and charges without your knowledge, you’ll need to secure your Google Play account and phone with new passwords and raise a fraud alert.
How do I stop a Google WM Max LLC charge?
To prevent a Google WM Max LLC charge from appearing again, you’ll need to ensure you cancel any accounts or agreements you have set up with Max.
If you’re aware of having signed up with Max through Google Play, you’ll need to log into your Google Play account and head to Payments & Subscriptions. Choose Subscriptions, and you can then search for Max – and cancel before any further payments continue.
Max suggests you do this through Google Play if you know where you first signed up for the service. Otherwise, you can still log into your account via the Max website to view your subscription.
If you notice charges to Max on your account and are unaware of signing up for the service, it’s wise to raise the issue directly with the streaming service.
Max advises that the best course of action to take is to contact their team directly via phone (1 855-442-6629 in the US) if you’re worried about erroneous charges.
They may take steps to prevent further charges, however, you must also ask for a refund if you receive charges erroneously. Max states there are no refund policies in place if accounts are taken out with WarnerMedia directly, so it’s worth using their guide to billing providers.
With this guide, you’ll be able to find who’s billing you and how you can start processing your refund.
Unfortunately, I cannot confirm exactly what will happen during this process. However, if you’re receiving charges at no fault of your own, do take action!
How else can I sign up for Max?
You can sign up for the Max streaming service through your chosen app store (such as Google Play or iOS), or alternatively, you can add the streaming subscription to your Amazon Prime account.
Many people, too, choose to sign up directly through WarnerMedia via the Max website. However, as mentioned, there’s no refund policy for anyone choosing to sign up for the service directly through WM.
Remember that subscription plans, terms, and pricing may change occasionally. The decision to change the service from HBO Max to Max, for example, was a large upheaval that suggests there may be more changes in future.
Is it worth signing up for Max?
Max is one of several streaming services available in the US right now, and it focuses largely on content from HBO and Discovery. If, when looking through available content, you feel you’d get a lot of entertainment out of the service, it’s worth taking the streamer on for a free trial and then remembering to cancel or plan for the regular costs in future.
However, do take care. In many cases, people find they run up forgotten charges in the background thanks to the ease of signing up for and paying for rolling streaming contracts.
Think carefully about how much money you have to spend on entertainment at home and how much entertainment you’d actually get from the service – is it worth it for you in the long run, or just another fee?
Max is a fantastic value service for many people, but, as with several streamers, content changes around regularly. My advice would be to try before you buy.
Before You Go…
Mysterious charges on our bank and credit card statements can be very frustrating. We’ve done as much work as possible to get the bottom of this issue, but we could always use your help.
Please let us know in the comments whether you found this article useful or not. If there’s something we missed or anything that needs to change, please do let us know. Your feedback and constructive comments help us make this content more valuable for everyone. Thanks!
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